Terms of Business

This is the web site of The Lightbulb Company (UK) Ltd.
This site is provided as a service to our customers. Please review the following Terms of Business that govern your use of our web site and please note that your use constitutes your unconditional agreement to follow and be bound by these Terms of Business.

If you do NOT agree to all these Terms of Business, you should NOT use this Web Site. If you do not agree to any additional specific terms which apply to particular Content (as defined below) or to particular transactions concluded through this Web Site, then you should NOT use the part of the Web Site which contains such Content or through which such transactions may be concluded and you should not use such Content or conclude such transactions.

Copyright & Trademark

All materials, including images, text, illustrations, designs, icons, photographs and written and other materials that are part of this web site are copyrights, trademarks and/or other intellectual property owned by and the exclusive property of The Lightbulb Company (UK) Ltd.

Suitability for Purpose

It is the purchaser’s responsibility to determine the suitable and correct use for any of the products on this web site.

The Lightbulb Company (UK) Ltd and its employees do not contemplate any particular use for any of these products and the purchaser must ensure, prior to purchase, that the specification of the goods will be suitable for his particular purpose. The Lightbulb Company (UK) Ltd shall not be liable for any damage, costs, expenses or compensation, direct, indirect, special or consequential arising from the use of products sold on this web site.
Specifications, indications of performance and other descriptions of products shown on this web site and also available for download are based on test conditions carried out by the original manufacturer. Actual performance will depend upon a variety of conditions including the power supply, the environment and installation conditions.
Specifications may change as part of regular product development and legislative and quality standard requirements.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on the web site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Prices and Availability of Products

These are subject to change without notice. Prices are displayed exclusive of Value Added Tax and the tax computation for VAT is shown during the shopping process before any payment details are requested.

Contract

Any order placed through the use of this web site is an offer to purchase. Acceptance of any offer to purchase is only fulfilled when The Lightbulb Company (UK) Ltd sends a VAT invoice by email to the offeror. Any email sent to a customer acknowledging receipt of order or payment is for customer courtesy only.
If we are unable to fulfill your order request, we will advise you promptly and issue a prompt refund.

Delivery

All orders (subject to stock availability) are normally dispatched within 48 hours. Orders received before 4.00 pm are normally dispatched the same day. Orders received on Bank Holidays, Saturdays or Sundays will be dispatched on the next business day. If we are unable to dispatch within this period we will contact you to arrange a mutually agreed alternative date. If we cannot agree another date, we will issue a full refund of the purchase price.

Please note that most orders will require a signature on delivery. Please ensure that you provide a delivery address where someone will be available between 9.00 and 17.30 Monday to Friday to accept delivery. If our couriers are unable to deliver an order due to the address being unmanned, a card will be left asking you to contact them directly to arrange re-delivery. If no contact is made within 2 days the order will be returned to us and a re-delivery charge may be levied to cover our re-delivery costs.

Returns Policy

• Return a Damaged, Defective or Incorrect Item:
  What to do if you've received a damaged, defective or incorrect item from The Lightbulb Company. This returns policy does not affect your legal rights.
• If the item was damaged in transit:
  If your delivery has been damaged in transit, you can return the item(s) to us within 7 days of receipt for exchange. Please e-mail our customer service department at (customerservices@thelightbulb.co.uk) who will arrange to replace the damaged goods.
• If the item is defective (within 30 days of receipt)
  You have the right to return a faulty item. Please keep your invoice / delivery note number as this may be needed should there be a fault. In the unlikely event that you have a faulty item, Please e-mail our customer service department at (customerservices@thelightbulb.co.uk) who will arrange to replace the defective goods or arrange for a full refund
• If you have ordered the wrong goods (within 7 days of receipt)
  As soon as you find out you have ordered an incorrect item, please e-mail our customer service department at (customerservices@thelightbulb.co.uk) for a Returns Number. Please ensure the item is still in its original packaging, has not been used or installed and is fit for resale. Send the incorrect item back to us quoting this reference number and we will arrange to refund you the item excluding the delivery charge. We may also apply a handling charge if the item was a special order.

Indemnification

The Lightbulb Company (UK) Ltd does not contemplate any use of this web site other than for the purpose of proper and legitimate use to determine information about the products and services offered and to make purchases of these products in accordance with our Terms of Business.
You agree to defend, indemnify and hold The Lightbulb Company (UK) Ltd harmless from and against any and all claims, damages, costs and expenses arising from or related to your use of this web site.

Cancellation of Purchase

If you are dissatisfied with your purchase for any reason please contact Customer Support on 01869 362222 between the hours of 8.30 am and 5.00 pm GMT Monday to Friday (excluding Bank Holidays) or by email at support@thelightbulb.co.uk who will be pleased to arrange a full refund of the purchase price, within a maximum of 30 days, subject to the following:-

You must notify us of your wish to cancel within 7 days of receipt of delivery of the goods purchased.

You must return the goods unused and in good condition in their original packaging.

You are responsible for the return carriage costs.

Data Security & Privacy Policy

Security is very important to us as it is to you. We recognize that you trust us to keep your personal data safe and only to use it responsibly for the purposes of providing you with a service. To keep your personal data safe, all orders are transmitted to us using 128 bit encryption for your complete peace of mind. This security is extended to your personal account pages also.

Credit card details are not stored by The Lightbulb Company (UK) Ltd, but by WorldPay (part of The Royal Bank of Scotland Group), it is they who will hold your details so you can be assured of credit card safety.

We will restrict the use of your personal data to process internet orders, keep you informed of your order status and keep you informed of any special offers that you may be interested in from time to time.

We can assure you that we will never sell your details to any other company or third party, without your explicit consent.

If you have any questions/comments about privacy, you should email us at : support@thelighbulb.co.uk.

Customer Support and Service

You can contact our Customer Support staff by telephone on 01869 362222 between the hours of 8.30 am and 5.00 pm GMT Monday to Friday (excluding Bank Holidays). Calls are at standard rates.
You can also contact Customer Support by email at support@thelightbulb.co.uk

Complaints

We endeavour to respond to all complaints within five working days.
In the unlikely event that you are not satisfied with the level of service received, please email us at complaints@thelightbulb.co.uk.
We will:

• Deal with all complaints fairly
• Treat all complaints confidentially
• Deal with all complaints effectively
• Ensure that our complaint procedures will be easy to use.
• Acknowledge the complaint within 5 working days and provide a likely timescale for resolving the complaint.
• Keep you updated on the progress made in resolving your complaint.

Security

We are committed to ensuring the security of information provided by our customers and to ensuring the integrity of our web site and to protect it against any unauthorized access.

We use SSL full industrial-strength 128-bit encryption (the maximum available with current web browsers) to ensure the security of our web site so that customer’s personal information and transactions remain confidential and cannot be interfered with.
You can tell whether a page is secure as `https` will replace the `http` at the front of the www.thelightbulb.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
We have a documented security policy which is regularly reviewed. The reviews are assessed, actioned as necessary and recorded.

Disclaimer

THIS WEB SITE IS PROVIDED BY THE LIGHTBULB COMPANY (UK) LTD ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE LIGHTBULB COMPANY (UK) LTD MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE LIGHTBULB COMPANY (UK) LTD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEB SITE, THAT YOUR USE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT.

YOUR STATUTORY RIGHTS ARE NOT AFFECTED.