Find answers to the most commonly asked questions about ordering from The Lightbulb Company here. If you have a query that isn't answered here, please get in touch.
Who can buy from The Lightbulb Company?
Anyone can buy from The Lightbulb Company. Our customers range from individuals buying light bulbs for domestic use to businesses that want to make savings on their energy bills.
Can I make a purchase through the website?
Yes. We've designed our website to make it easy to browse and compare our huge range of products. You can place your order and pay securely online (we accept all major credit cards), but if you do need to talk to someone there's always a knowledgeable member of our team at the end of the phone.
How quickly will I get my order?
If we receive your order before 4pm, we'll dispatch it on the same day, subject to stock availability.
How much do you charge for delivery?
Delivery is FREE on all orders over £35.00 exc VAT, and we only charge £3.25 for our standard delivery within the U.K mainland. We also have NO minimum order value.
How can I find what I need if I don't know what I'm looking for?
All the products on our website are accompanied by a clear image to make it easy to find the one you need, plus you can filter search results by various criteria including the shape of the light bulb and the type of cap or base. If you still need help, call us on 01869 362 222. Our sales team will help you find the right light bulb, lamp or tube either by physical description or by cross-referencing products with the make and model of your equipment.
What type of guarantee do I have?
All products supplied by The Lightbulb Company carry a specified manufacturer's warranty. If you experience any problems with your purchase, contact our customer care team on 01869 362 222 for advice and/or a returns reference number. (We cannot accept any unauthorised returns, so please do not send lamps to us without a reference number.)
How much money could I save with energy saving light bulbs?
You can view a table detailing typical savings here, or use the energy saving calculator to work out how much you would save. View a complete list of our energy saving products here.
What is your price promise?
Our price promise is simple: we guarantee to beat any other online price on like-for-like branded products. If you find the same product cheaper elsewhere, we'll refund you the difference.
Instant Accounts and Promotional Codes
All voucher codes are valid within the promotional period, and subject to change and are not valid in conjunction with other offers, unless otherwise stated. Promotional codes will overide any existing discounts when used via Instant Accounts.