Who can buy from The Lightbulb Company?
Anyone can buy from The Lightbulb Company. Our customers range from individuals buying light bulbs for domestic use to businesses that want to make savings on their energy bills.
Can I make a purchase through the website?
Yes. We've designed our website to make it easy to browse and compare our huge range of products. You can place your order and pay securely online (we accept all major credit cards), but if you do need to talk to someone there's always a knowledgeable member of our team at the end of the phone.
How quickly will I get my order?
If we receive your order before 4pm, we'll dispatch it on the same day, subject to stock availability.
How much do you charge for delivery?
Delivery is FREE on all orders over £35.00*, and we only charge £3.25 for our standard delivery within the U.K mainland. Unlike many of our competitors, we have NO minimum order value.
*Orders over £35 will require a signature on delivery.
Guaranteed next working day delivery before 5.30pm is only £5.95.
Guaranteed next working day delivery before 10.30am is only £22.00.
All above prices exc VAT
Place your order before 4.00pm Monday to Friday and we will pick and despatch the order the very same day, subject to stock availability*
Our next day delivery success rate is on average 99.82%. Meaning only 2 in every 1000 orders do not arrive the next working day.
Unfortunately we can’t guarantee a Next day delivery service to Northern Ireland, Scotland, Scottish Islands, Isles of Scilly, Isle of Man and Isle of Wight.
How can I find what I need if I don't know what I'm looking for?
All the products on our website are accompanied by a clear image to make it easy to find the one you need, plus you can filter search results by various criteria including the shape of the light bulb and the type of cap or base. If you still need help, call us on 01869 362 222. Our sales team will help you find the right light bulb, lamp or tube either by physical description or by cross-referencing products with the make and model of your equipment.
What type of guarantee do I have?
All products supplied by The Lightbulb Company carry a specified manufacturer's warranty. If you experience any problems with your purchase, contact our customer care team on 01869 362 222 for advice and/or a returns reference number. (We cannot accept any unauthorised returns, so please do not send lamps to us without a reference number.)
How much money could I save with energy saving light bulbs?
You can view a table detailing typical savings here, or use the energy saving calculator to work out how much you would save. View a complete list of our energy saving products here.
Our price promise is simple: we guarantee to beat any other online price on like-for-like branded products. If you find the same product cheaper elsewhere, we'll refund you the difference.
- Call 01869 362222 or email us sales@thelightbulb.co.uk let us know where you have found the cheaper price so we can confirm the details
- Price comparison must include Vat and Delivery costs to the UK Mainland only
- Product to be price matched must be new and have identical specification eg. same model, colour, quantity and manufacturer name must be featured in product detail
- Price Promise is applicable to any competitor within the UK with the exception of auction website's like ebay, market places like Amazon, Voucher Code website's or private sales
- Our Price Promise cannot be used in conjunction with any Lightbulb Company or Competitor discount code, promotions or clearance offers.
- We only accept one price match item per request
- Price Promise is Valid 7 days after initial purchase
- This guarantee is subject to change and can be withdrawn at anytime
Instant Accounts and Promotional Codes
All voucher codes are valid within the promotional period, they are subject to change and are not valid in conjunction with other offers, unless otherwise stated. Only 1 promotional code can be redeemed per order. Promotional codes cannot be used if you are logged into your Instant Account. To redeem the offer online, enter promotional code in promotion area at checkout.
Competition Terms & Conditions
