General Lighting, Lighting 101

How to Use the Lightbulb Company Live Chat

how to use lightbulb co live chat customer service

You may have noticed a new button popping up when you’re browsing our online store. We know how helpful it can be to talk to someone directly when you need help finding the right light bulb, so we introduced a live chat feature and are available Monday – Friday from 8:30am to 5pm. That means you can quickly and easily talk to one of our experts and get answers to all of your light bulb questions without sacrificing the convenience of shopping online.

No matter what page of our store you’re on, you’ll find a “Chat with us” button in the bottom left corner of your browser. If you have questions or need assistance selecting a bulb, click on the button to send us a message and start a live chat. We’re available Monday through Friday between 8:30am and 5pm.

Screenshot of Where to Find Live Chat Lightbulb Co Website Redesign

Whether you have a simple query or a more complicated question, our experts are happy to help.

It’s always a good idea to have some information handy so we can do a better job serving you. If you need to replace a bulb, have it with you so you can easily provide us with the specs. Better yet, you can upload an image of the burnt out bulb so we can see exactly what it is you need, just make sure include any codes that are written on it. Otherwise, it is good to have a general idea of what you’re looking for, including:

If you’re not sure exactly what you need, don’t worry—our experts are there to help you figure it out.

lightbulb co live chat

Drop Us a Line

If we’re not online or if you’d prefer a more traditional method of contact, you can still get in touch via email at or by phone at +44 (01869) 362222.

If you want to learn more about light bulbs, keep reading the Bright Ideas blog or check out our guides, tools, and resources.


About Sarah Levison

Sarah is a lighting expert at The Lightbulb Company with a background in hospitality and a keen awareness of the important role lighting plays in our everyday lives. She has worn many hats with us over the years, developing an extensive knowledge of lighting and the lighting industry. She is passionate about working with customers, understanding their needs, and providing them with the best solutions.