The UK's largest light bulb store featuring same-day dispatch & lowest price guarantee!

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Privacy Policy

At The Lightbulb Company (UK) Ltd, protecting your privacy is very important to us. This privacy policy explains how we use any personal information we collect about you when you use our website. We keep our privacy policy under regular review and we will place any updates on this website page. This privacy policy was last updated to comply with GDPR, in effect from 25 May 2018.

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback, subscribe to newsletter and contact us. Website usage information is collected using cookies.
The following information is collected upon placing an order with The Lightbulb Company (UK) Ltd: first and last name, e-mail address, company name (where applicable), address details, telephone number, fax number, IP address and browser. We require this information to enter into a binding contract (which is a purchase our products), to issue invoices, credit memos and other legal documents. This information is stored for legal reasons.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, Use Live Chat or enter information on our site.

How will we use the information about you?

We collect information about you to process your order, manage your account, and, if you agree, to e-mail you about status of your order, status of your payment, delivery instructions, information about other products and services we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website or to allow us to better service you in responding to your customer service requests. We will never share, transfer or sell your information for marketing purposes to third parties.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

How long do we store the information?

We store your personal information for as long as you use our services. We store your details for 10 years as required by tax law, which may be used for auditing.
In case you would like your personal information to be removed, updated or modified, please contact us and we will be able to arrange this for you.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or using your information for marketing purposes.
Every email we send has an unsubscribe link.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please e-mail us at customerservices@thelightbulb.co.uk. We provide this information free of charge.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct information you think is inaccurate or remove information at any time. 

Cookies

Our website uses Cookies, we have a toolbar in place to notify you of this. Cookies are text files placed on your computer’s browser to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. 
Cookies are also used to handle the same visitor session while you browse between pages of the website.
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However in some cases some of our website features may not function as a result.

Third-party links

We do not include or offer third-party products or services on our website but we do use third party services to collect or process information, we believe these companies to enhance our website experience and assist us in better serving and understanding our users needs. Here is the full list:

Checkout Options:
Amazon Pay – this feature is in place to allow users to use Amazon Pay as their payment method should they wish to do so (it is entirely optional). All transactions are processed through a gateway provider and are not stored or processed on our servers.
Paypal – this feature is in place to allow users to use Paypal as their payment method should they wish to do so (it is entirely optional). All transactions are processed through a gateway provider and are not stored or processed on our servers.
Worldpay – this feature is in place to allow users to use Worldpay as their payment method should they wish to do so (it is entirely optional). All transactions are processed through a gateway provider and are not stored or processed on our servers.

Review Platforms:
Trustpilot – if you agree to our terms of service, then you will be contacted by Trustpilot to leave an optional service review of The Lightbulb Company (UK) Ltd. We believe this allows us to better understand and serve the needs of our customers.
PowerReviews – if you agree to our terms of service, then you will be contacted by PowerReviews to leave an optional product review of the items you purchased from The Lightbulb Company (UK) Ltd. We believe this allows us to better understand and serve the needs of our customers.

Live Chat
Olark – we have a live chat function on our website which can be used to answer any customer service or product enquiries that users may have.

Advertising
Facebook – we use Facebook to collect information that we believe may be relevant or useful to us, we believe this allows us to better understand and serve our customers to allow us to advertise our services more effectively.
Google – we use Google to collect information that we believe may be relevant or useful to us, we believe this allows us to better understand and serve our customers to allow us to advertise our services more effectively.
Microsoft (Bing) – we use Microsoft (Bing) to collect information that we believe may be relevant or useful to us, we believe this allows us to better understand and serve our customers to allow us to advertise our services more effectively.

Contacting Us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By post:
The Lightbulb Company (UK)
Thomas Edison House
41 Murdock Road
OX26 4PP Bicester
Oxfordshire

By email:
customerservices@thelightbulb.co.uk

Protection Plus

Enjoy the comfort of premium coverage with our Protection Plus Plan.

Plan Includes Protection Plus Plan Standard Plan
Extended protection beyond MFR warranty
Return period 30 days 14 days
No quibble free postage label on returns
24/7 claim flag
Change of mind coverage