Find answers to the most commonly asked questions about ordering from The Lightbulb Company here. If you have a query that isn’t answered here, please get in touch.
Whilst there are of course a number of very reputable and respected smaller manufacturers of light bulbs throughout the world, these main four account for a considerable percentage of the consumption across the globe. The reason for this of course is the same as with any other product—the key factors in purchasing any item for any consumer is the knowledge and comfort that in the event of any difficulty or problem with the item, the manufacturer and associated supplier will endeavour to resolve the issue to your complete satisfaction. Dealing with major international organisations of this stature provides that security.
We at The Lightbulb Company are proud stockists of all four major brands. We hold direct accounts with each of them and purchase direct from each of them—a fact most of our competitors cannot claim. The advantages of such an established direct relationship are of course essential. The manufacturer warranties and guarantees are only applicable if purchased through recognised stockists and respected partners. Many online light bulb suppliers supply inferior unbranded products that afford very little recourse in the event of difficulty. Again, we at The Lightbulb Company have a fully stocked UK-based warehouse operation available for inspection by anyone at any time.
Another important aspect to take into consideration is that all light bulb ratings are carried out under perfect laboratory conditions. There are numerous other factors that will determine the life of any light bulb. Electrical surges, extreme cold, vibration and extreme heat are just a few examples of instances where the Life time of the product will be affected. Any number of factors could determine the performance and ultimately the life of a light bulb.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.
We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should be marked with the crossed-out wheeled bin symbol and be disposed of separately from normal household waste. Relevant legislation:
- Environmental Protection Act 1990 [EPA]
- Health & Safety at Work etc. Act 1974 [HASAWA]
- Integrated Pollution and Prevention Control Act 1999 [IPPC]
- Control of Substances Hazardous to Heath [COSHH]
- Waste Electrical & Electronic Equipment Directive [WEEE]
There are further obligations under Duty of Care legislation. All types of fluorescent and discharge lamps are now classified as ‘Hazardous Waste’ in line with the new WEEE Directive. In order to comply with this legislation, businesses must manage the disposal / recycling of their hazardous lamps in a responsible manner to satisfy the statutory responsibility for the health and safety of employees at work and the impact upon the environment of the business. This includes a duty of care for users of lamps and tubes to take all reasonable steps to look after this waste and prevent its illegal disposal.
Most fluorescent lamps contain potentially harmful substances – especially mercury, lead and cadmium, which can be absorbed through inhalation or skin contact. Other lamps contain sodium which reacts with water (which may be present in the air) to produce potentially explosive or flammable gases. As well as the injury hazard of glass from broken tubes, the contents – in the form of dust and chemicals – must also be treated as a potential hazard.
Please contact us for more details of our lamp disposal service. Alternatively, you can download our lamp disposal brochure here, or view the LIF official statement regarding the Handling and the Disposal of lamps.
As we are especially proud of all our LED Bulbs, they come with a standard 2 year guarantee which can be extended to a 5 year no quibble return guarantee, so, if you are not completely satisfied with your items, just call us and we’ll arrange a refund or exchange upon the return of any faulty / unwanted bulbs. Please note that bulbs must be returned in their boxes and in the same condition as they were supplied.
Unlike many of our competitors, we have NO minimum order value. We also offer next working day guaranteed postage options which you can see on our check out page.
If you still need help, call us on 01869 362 222. Our sales team will help you find the right light bulb, lamp or tube either by physical description or by cross-referencing products with the make and model of your equipment.
Price Promise is applicable to any competitor within the UK with the exception of auction websites like Ebay, market places like Amazon, voucher code websites or private sales. Our Price Promise cannot be used in conjunction with any Lightbulb Company or competitor discount code, promotions or clearance offers. We only accept one price match item per request. Price Promise is valid 7 days after initial purchase. This guarantee is subject to change and can be withdrawn at any time.